When you buy a card printer from us, you partner with an ID expert who will offer you personalized support at all times. We back this promise with a unique program called IDPlus. Click here to learn more about IDPlus.
When you are having issues with your printer, the first step is to visit our troubleshooting page. All you need to do is select your printer, and you will have access to step-by-step instructions on what how to fix the most common issues with your card printer. To get started, visit our Troubleshooting page.
If after troubleshooting your printer, your printer is not functioning properly, you can fill out our Printer repair form to determine if your printer needs to be sent to our certified repair center. We stock all parts to fix your printer fast and minimize downtime. If your printer is under warranty, you can request a loaner printer at no charge until yours is fully operational at your location.